How can we help?

Find answers to common questions, start a chat, or send us a message. We're here to help with your Masterhooks experience.

Find answers to common questions, start a chat, or send us a message. We're here to help with your Masterhooks experience.

For quick help, start a chat using the button in the bottom corner.

For quick help, start a chat using the button in the bottom corner.

Chat Support

Chat with us

Get quick answers to your questions. If needed, our support team can step in and help.

Self-service

Browse FAQs

Find quick answers to common questions from creators, brands, and Masterhooks users.

Contact support

Send a message

Can't find what you're looking for? Send us the details and our team can follow up.

Frequently asked questions

Quick answers to some of the questions we get most often.

Quick answers to some of the questions we get most often.

Creators

Brands

Campaigns

Do I need a large following to get accepted?

No! We care more about engagement rate, content quality, and authenticity than follower count. Micro-influencers (5k–50k) often perform better than mega-influencers for UGC.

How long does the review process take?

Typically 5–7 business days. We manually review every application to ensure quality, so it takes a bit longer than automated systems.

What if I don't have professional equipment?

A modern smartphone (iPhone 11+ or equivalent Android) with good natural lighting is sufficient for most UGC content. Authenticity matters more than perfect production.

How much can I earn per project?

Rates vary based on deliverables and usage rights. Typical ranges are $200–$500 for a single video, $500–$2,000 for packages, and $2,000+ for exclusive campaigns.

Is there a cost to join?

Absolutely not. We never charge creators to join. We make money by helping brands find great creators like you.

What happens if I'm rejected?

You'll receive constructive feedback on what to improve, and you're welcome to reapply after 3 months once you've built your portfolio.

Still need help?

Still need help?

Still need help?

Can't find what you're looking for? Send us a message and our team will get back to you.

Can't find what you're looking for? Send us a message and our team will get back to you.

Can't find what you're looking for? Send us a message and our team will get back to you.

For faster help, use the live chat in the bottom corner.

For faster help, use the live chat in the bottom corner.

For faster help, use the live chat in the bottom corner.

CHAT Support

Need more help?

Get quick answers through chat, with the option to connect with our support team when needed.